채팅이나 이메일로 안되나봐요
채팅으로 비번 리셋 했는데도 안되서 이메일 날려보니
I'm sorry to hear you're having trouble signing in to your account.
Since our usual password reset methods won't work for this specific situation, I'd suggest contacting our password specialists by phone using the following link for a manual password reset. They're available 24 hours a day, 7 days a week.
http://www.amazon.com/passwordreset
I hope this helps. We look forward to seeing you again soon.
요렇게 날라오네요