Hello,
I’m sorry to know about the problem you had with the “Jumbo Kit (50th Anniversary Edition)”. That's definitely not what we want our customers to experience.
On priority, I've forwarded this issue to the concern department, I know they'll want to hear about your experience and rest assured this will be taken care of.
At this situation, please be notified that, as we are online retailers we don’t keep stock of individual parts of a set. So we are not authorized to create a replacement for the individual item.
Instead to make this right for you, I've created a replacement for the entire item at no additional charge. Here are the details:
Order Number: 블라블라
Estimated Delivery Date: 언제 도착예정
Shipping Address :
우리집 주소
Here is a direct link to check on the status of your replacement order:
https://www.amazon.com/니 추가오더
In this case I don't want to trouble you in returning the original item, you're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.
Further, if you want to cancel the replacement order for a refund, please write back to us and we'll help you with the same.
Please visit the following link to provide the information we requested:
http://www.amazon.com/니 멜주소 집주소 그리고 추가 코멘트 적어둬
Please be assured that this will not repeat with your future orders. As per experience, issues like this are fixed shortly after they've been reported.
I hope this helps. We look forward to seeing you again soon. |
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주문한 물건속에 부품 하나가 심각한 결함 그래서 그냥 그거 하나만 보내 달라고 문의 보냈더니
답장이 이래 왔네요
대충 내용이..
우리는 중간 유통이라 부품없다 대신 새거 하나 보내줄께
남은건 너 하던지 폐기해도됨 ㅇㅇ
근데 새로 보내주는것도 취소하고 그냥 환불도 가능해
대신 환불 하려면
니 멜주소 추가 코멘트 주소로 이동해서 적어줘.
이게 맞나요?
저기 중간 멜주소랑 추가 코멘트 입력하는 곳이 제가 생각한 그게 맞나요? ^^*
그나저나 이와중에 갓마존 진짜 어휴....
호걸
http://www.amazon.com/니 멜주소 집주소 그리고 추가 코멘트 적어둬
이게 뭔진 모르겠는데, 저 링크 클릭해서 양식 적으면 환불 이라는 뜻입니다