I am very sorry to hear about that!
To be honest, I think the helmet looks kind of cool like that, but I understand that you were expecting something to look brand new.
Since the exchange process would take a while, and I am sure you are wanting to go skate as soon as possible, would you prefer that we give you a $15 refund or a $20 online gift code towards your next purchase?
Let me know how you would like to proceed.
Cheers,
와..씨바..